Technical support engineer

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About The Position

IP Protections is looking for Technical support engineer.

Responsibilities:
  • Diagnosing, analyzing and troubleshootingtechnical issues
  • Respond to customer inquiries and technical problems through web portal, live sessions, and telephone
  • Writing technical solutions, step-by-step processes, and ticket updates to internal and external customers
  • Learning new products and technologies rapidly and effectively
  • Work in a B2B environment
  • Willingness to be on duty call during weekends and holidays
Requirements:
  • At least 2 years of experience with Tier 3 and above technical support
  • 2+ years software development experience. You won’t be programming in this role, but you will need to read and understand code (c#, Python), query databases (SQL and NoSQL) and write scripts (bash and PS)
  • Capable of answering technical questions from technical and non-technical users
  • Capable of reading massive logs from multiple environments and machines at once.
  • Ability to work independently
  • Fluent English
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